Trendwatch AI & Automation: May 11, 2020

MIT Technology Review: How AI Is Changing the Customer Experience 

A new survey shows that sales and marketing will be leading areas of AI growth in the three years ahead.

The Next Web: Scientists Enhance Robotic Surgery by Giving Human Controllers Electric Shocks 

The system is designed for robotic arms, which act as physical extensions of a human surgeon.            

Wired: As Workers Spread Out to Halt the Virus, Robots Fill the Gaps 

Social distancing requires rethinking the layout of workplaces. A new breed of robots can help keep factories and warehouses running.

MIT Sloan Management Review: Is China Taking the Lead in AI? 

China is investing heavily in AI, but assessments that it has developed a technological edge over the United States are an oversimplification.

Forbes: The Future Of Automation: A Semantic Perspective  

The study of semantic AI uses human logic to derive meaning from data, not just through statistics alone.